Managed Services

Are you looking to reduce the cost of running your company's IT operations?
E2E Global is helping many customers with their IT services including design, implementation, and management of their critical business infrastructure. At the same time, they want the flexibility to make changes as business needs dictate, along with the ability to fine-tune the amount of control they hand over to a hosting provider.

With E2E Global's Managed Services solutions, organizations are delivered with the reliability, scalability, and expertise needed today, plus the added security for days to come. Our seasoned team of professionals provide these services on a 24x7 basis to let you focus on your core business, rather than day-to-day system administration. In short, E2E Global's Managed Services are designed to help you build a responsive, scalable, on demand business.

E2E Global specializes in the following Managed Services offerings:

Help Desk & Emergency Support

At E2E - service and support are one of our major focus areas - we make service one of our crown jewels - we do not consider it an after-thought. Systems or end-user problems will be handled in the most appropriate and expedient manner by E2E Global's experienced product, service, and preventative maintenance team. Customers are able to submit tickets into our web-based ticket portal or call to speak with live support representative for service for emergencies.

System Administration

E2E Global's system administration tasks include such actions as resetting passwords, assisting with basic shared folder creation and the associated permissions, creating and removing users from the user directory, adding a printer to an existing workstation, minor software updates, etc.

Performance, Availability & Failure Monitoring

E2E Global utilizes a monitoring system designed to track the availability and performance of critical networking components, including designated servers, and storage. The monitoring system will provide the Help Desk team with real-time alerts that will be responded to under the terms of the agreement. The system will also allow for the periodic production of reports, which are made available to your business.